Returns


Head to our contact page and request a return authorisation number within 14 days of receiving your order. Make sure you include your order number in your contact request so that we can process your return quickly for you. 

Once you've sent us an email, our customer care team will contact you with details of your RA number to add to the returns form you received with your order so that you can send your item(s) back to us. Your return will be processed within 24-48 hours of receipt and you'll receive an email detailing your return once this has been done.

Please note, we don't issue refunds if items are confirmed faulty by our returns team. We are unable to provide refunds for change of mind returns. Items purchased during promotional sale periods will NOT be eligible for a return/exchange/credit note. All other returns will be issued an online gift voucher via email.

All items must be returned in their original condition. 

RETURN POSTAGE
Please note, you will need to cover the cost of your return back to us. We recommend using a tracked method of postage to ensure it reaches us safely as we unfortunately can't be responsible for lost or stolen parcels.