Delivery and Returns
Please note all items are final sale. We are unable to process returns, refunds, credits or exchanges for sale items. All cyber weekend orders are final sale unless deemed faulty.
SHIPPING TIMES DURING SALE PERIODS
Please note that during sale periods there may be delays in dispatching your order due to high order volumes. Please allow up to 10 business days for sale items to be dispatched.
All Australian orders are shipped with Australia Post.
All New Zealand, EU and USA shipments orders are shipped with DHL or FEDEX, using a DDU (Delivery Duty Unpaid) service.
Once your order has been dispatched, you will receive a confirmation, including a tracking link to keep an eye on your order. Please note that shipping estimates are based on dates provided by shipping couriers and shipping times may vary depending on shipping location. Delays experienced by shipping couriers, credit card verification processes, customs holds & any other delay is outside of our control.
Please allow up to 14 days for your order to be processed, dispatched and delivered.
Head to our contact page and request a return authorisation number within 14 days of receiving your order. Make sure you include your order number in your contact request so that we can process your return quickly for you.
Once you've sent us an email, our customer care team will contact you with details of your RA number to add to the returns form you received with your order so that you can send your item(s) back to us. Your return will be processed within 24-48 hours of receipt and you'll receive an email detailing your return once this has been done.
Please note, we don't issue refunds if items are confirmed faulty by our returns team and we are unable to provide refunds for change of mind returns. Items purchased during promotional sale periods will NOT be eligible for a return/exchange/credit note. All other returns will be issued an online gift voucher via email.
All items must be returned in their original condition.
Please note, you will need to cover the cost of your return back to us. We recommend using a tracked method of postage to ensure it reaches us safely as we unfortunately can't be responsible for lost or stolen parcels.